Policies and Procedures

    Scheduling may be done through PSP (preferable), email or text. We love chatting with you, but if you call please make sure and follow up with a written form of communication. You will be sent a confirmation for all PSP requests and your booking is not finalized until you get the confirmation.

    You will receive a return text/call/email for every communication. If you have not, we did not receive your request. If you need service in less than 48 hrs, please text or call (don’t use PSP or email).

    Our office hours are M-F 8 am – 5 pm. This is when texts/phone calls/emails will be answered for normal communication. Emails and PSP requests may not be answered until the following day.
    If we are currently caring for your pets, please text, call or email (in that order) and will get back to you ASAP.

    Outside dogs have a minimum of one visit per day, inside dogs have a minimum of two visits per day (for vacation sits, not midday only).

    Vacation visits are approximately 20-30 min. Daily walks are approximately 30 min. Cat visits are as agreed upon.

    General time ranges for visits are: For two visits/day – 8 am and 8 pm.
    For three visits/day – 8 am, 2 pm, 8 pm
    For four visits/day – 8 am, 1 pm, 5 pm, 9 pm

    All times are approximate and depend on the current schedule. We try to honor all reasonable time requests depending on sitter availability.

    We are unable to guarantee specific times but we will do our best to accommodate your needs. Puppies less than 12 weeks of age will be visited within a 30 min window of stated time, otherwise visits will be +/- 1 hour.

    Brushing and walks included if desired. Please leave brush and leash. Dogs must wear ID tag.

    Pet sitting assignment is accepted only at the discretion of the sitter.

    Picking up mail, papers, plant watering (within reason), rotating lights is included. Additional fee may be added for extensive watering.

    Client agrees to pay immediately upon return for all extras (supplies, trip charge, vet visits)

    Dogs must be up to date on all immunizations.

    Once a day clients (cats, small animals) please specify return/departure dates and times.

    *Please note: While we will do our best to keep your plants alive, we are pet sitters, not gardeners. We DO NOT guarantee plants. We will not use fabric/pocket hoses due to their delicate nature. Please supply rubber watering hose or watering can.